This Privacy Policy applies to all websites, products and services provided by viajealcielo and its associated parties. It describes how we collect personal data and the procedures we follow when using the services. Personal information Information refers to data that can be used to identify you, directly or indirectly. As an affordable hotel accommodation provider, we may connect to various websites or applications to provide complete and accurate details. However, it is important to note that we have no control over any third-party services. Therefore, the privacy policy published on the relevant websites or applications applies and we have no affiliation with this Privacy Policy.
Please note that we reserve the right to change this Privacy Policy in response to consistent technical changes, modifications to our services, legal changes or other reasons. In such cases, we will inform you of any updates immediately.
Viajealcielo is authorized to manage the treatments mentioned in the policy. We offer high quality services for Hotel Reservations throughout the United States. We take the security of your data seriously and are responsible for ensuring end-to-end encryption using the latest technology. If you have any questions or need help, please do not hesitate to contact our customer service team.
It is important to note that any email sent to our email address will not be considered confidential nor will it be read only by data security professionals. If you need a confidential exchange, please mention it in your email and we will do our best to provide you with accurate assistance.
This Privacy Policy is oriented to the user, and you can access the following rights associated with personal data. Be sure to review the following sections.
The user has the right to cancel the request or consent offered to us when connecting. The results will no longer be associated with your personal information or any other details provided. The cancellation of consent will not affect the legal guidelines determined based on the consent given before the revocation.
We process your data based on legal interests. Even so, you have the right to omit it at any time for reasons arising from the specific treatment situation. If you neglect it, travelalcielo.com will only process Personal Information once we can formulate legal bases for the processing that exceed the interests, rights or assistance of processing to enforce, use or defend legal claims.
Our users can complain to management if they feel that their data is being misused or violating data protection regulations. You can contact the data protection officers for this. Our team of professionals ensures to help their esteemed clients with professional support and resolve their queries at the earliest.
Customers who rely on us for services must provide the following requested information:
- User data including name, email, password and residential address.
- Correct contact details and other information such as postal address, age, gender, country, social media website profiles, text received from tripalcielo, comments and participation in promotional activities.
Using Data
- Details about how you will use the services provided cover details provided by you when searching using the services, such as destination, date, number of travelers, currency, offers marked and links clicked.
- When communicating with marketing communication, we may accumulate details that connect with direct marketing messages, including a newsletter and push notifications, for example by calculating the times you opened the newsletter or using the assigned hyperlinks.
- Use the services and tap on the hosting service link mentioned in our services. We will share your information with the specific hotel that provides the services at the desired price.
- Journey will process the location details based on the IP address. Apart from this, with your approval, we will use GPS data to offer personalized search results on mobile.
- If you are not directly associated with the accommodation booking and payment procedure, we will ask you to share your banking details to process your payment for a successful transaction.
We keep the personal data if required or used regarding the objectives for which it was accumulated and eligible with the law. Furthermore, Viajealcielo will remove the data instantly until we need the data for legal purposes or accounting reasons. The data can be used if there are some legal regulations under data protection law for data processing in the user case. We will instantly remove the data if there is no requirement for using it and will update you.
Keep calm when you reach us. Contact our professionals to get accurate customer support and resolve your queries immediately.